In this edition of Allied’s 10 Minute Talks, the team discussed Contact Centers as a Service (CCaaS) with a focus on workforce management.

From proper scheduling of your agents to slashing wait times and dropped calls, customer service should always be a top priority.  Answering a phone call or live chat message with the same sense of urgency that your customer is expressing is critical to their experience. 

The efficiency of your agents relies heavily upon the technology at their fingertips and its ability to automate customer service perks.  Advanced analytics, call routing and reporting play a major role in operating a top class call center.

Listen for more info below to discover additional perks and how CCaaS may work for you!