Case Study

Allied Communications Helps to Free Up Call Congestion & Improve Customer Experience

About CT Pest Elimination

With over 25 years of experience working in the pest control industry, Connecticut Pest Elimination is proud to provide quality pest management services for local homes and businesses here in Connecticut.

Wiring Closet

About this project

During our initial evaluation, we discovered that this customer was experiencing call congestion due to a lack of lines.

Avaya IP Office was deployed for 20 users with the ability to scale to help meet any of their future needs

A basic call center solution with enhanced analytics was recommended to improve the handling of call volume and their customer’s experience.  The data provided insight into daily calls, agent performance and peak times, which can be used to gauge your quality of service.

We also suggested that they move to SIP Trunking.  SIP added redundancy and reliability, being cloud-based, with the ability to maintain same phone number regardless of geographical location

Avaya IP Office Installed

♦  20 Users

♦  Scalable to help meet future needs

SIP Trunking

♦  Scalable/flexible with the ability to quickly add/remove lines

♦  Adds Cloud Redundancy

Enhanced Analytics

Basic call center provided insight for:

♦  call reporting, agent performance, peak times & more

My first task at Connecticut Pest Elimination was to get the company a new phone system to help with our business going forward.  I had meetings for over a month and demos with a bunch of companies and didn’t find the exact product for the right price point I felt was valuable for the company.

I received a call from Allied Communications and I had a face to face meeting with Jon Rees and after that meeting I knew this was the company to do business with.  I can’t say enough about the implementation, rollout and the customer service they provide every time I have reached out.

Many people change when a deal is agreed upon but I have to say that I have been more than impressed with every facet of their business and all of their employees.  Thank you very much Allied Communications and I would highly recommend their services!

Joseph Conelli

Director of Contact Center, Connecticut Pest Elimination, Inc.




The Modern Contact Center Goes Beyond the Call

There was a time when the call center consisted of inbound and outbound call agents serving clients on a single channel.

Those days are over, today’s digital client wants to meet where they are comfortable conversing.  That may be phone, email, chat, or social media.

No matter where your client wants to communicate the Allied Communication Contact Center solutions speak digital and can allow agents to leverage 30 digital channels from a single inbox.

Speak with an Allied Communications Contact Center specialist today.

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