Case Study

Meeting the Needs of Today and Implementing a System to Support the Needs of the Future – Premier Auto Group

Allied Communications delivered a communication and collaboration platform to support the needs of the current environment with the scalability and capability to adapt to the changing communications needs as technology eveolves. 

About Premier Auto Group

Premier Subaru is New Haven and Fairfield County’s Only Platinum Award Winner for Subaru Service AND Sales Satisfaction!

Premier Auto Group

About this project

Allied was tasked with equipping and connecting two sites for Premier Auto Group. IP Office was deployed across both locations accompanied by over 100 phones with room to grow.

A basic call center solution with enhanced analytics was recommended to improve the handling of call volume and their customer’s experience. The data provided insight into daily calls, agent performance and peak times, which can be used to gauge your quality of service.

We also suggested that they move to SIP Trunking that would be shared between their two sites. SIP added redundancy and reliability, being cloud-based, with the ability to maintain same phone number regardless of geographical location

Enhanced Analytics at Your Fingertips

Basic call center provided insight for:
call reporting, agent performance, peak times & more

SIP Trunking

One carrier shared between multiple sites

Adds Cloud Redundancy

Avaya IP Office

Single platform, multiple sites

Scalable to help meet future needs

“We were with a previous phone provider for 10 years.  The solutions that were in place no longer supported our operations and our multiple stores across Connecticut. 

We really didn’t receive much advice or support.  I came across Jonathan Rees and the Allied Communications team and was floored at the level of service – and, the creative solutions that they provided to best serve our customers for now and, into the future”

Bob Alvine

President, Premier auto Group

TELECOMMUNICATIONS OPTIMIZATION

Scalable systems for Modern Business

The way we communicate has changed dramatically over the past 20 years.  A voice first communications methodology has yielded way to electronic communication in a variety of different forms and leveraging many platforms.

Premier Auto Group was looking for a system that meets the needs of their customers today and allow for scaling to meet the needs of tomorrow.  Voice is still a critical service in most dealerships with service and sales leveraging voice services for their day to day communication needs.

In the future, we are going to look to meet the client where they live.  Omnichannel capabilities are supporting by the IP Office investment allowing companies to expand their reach with easy to add services like call centers that can connect to social media, text and voice.

Allied Communications delivered a cost-effective system to support the business requirements of today and has provided investment protection as additional services can easily be added through licensing.

 

Allied Logo

CONSULTING SERVICES

CONNECT | MANAGE | MONITOR | SECURE

Phone

(877) 897-6369

Location

88 Farwell Road
West Haven, CT 06516

Email

sales@alliedphone.com

Hours

M-F: 8am – 5pm