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Allied’s 10 Minute Talks – CCaaS Workforce Management

Allied’s 10 Minute Talks – CCaaS Workforce Management

by Allied Communications | Jul 1, 2020 | CCaaS

In this edition of Allied’s 10 Minute Talks, the team discussed Contact Centers as a Service (CCaaS) with a focus on workforce management. From proper scheduling of your agents to slashing wait times and dropped calls, customer service should always be a top...
Creating Success Through Improved Work from Home Strategies

Creating Success Through Improved Work from Home Strategies

by Allied Communications | May 13, 2020 | UCaaS, Work From Home

Working from home has become a part of our ‘new normal’. Many businesses that may have previously been resistant to allowing employees to work remotely have been forced to implement those services. Like any new process, there were many lessons learned and new...

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