About BlackFire Innovation

Blackfire Innovation is a tech hub located in the 122-acre UNLV Harry Reid Research and Technology Park.  UNLV and Caesars Entertainment have united in a unique partnership that’s designed to drive innovation in the gaming, hospitality and entertainment industries. By bringing together student ingenuity, cutting-edge resources and key strategic partners, Black Fire Innovation will spark industry-disrupting collaboration.

Project Summary

As one of the largest providers of UC/CC systems to the gaming hospitality industry, we partnered with Caesars Entertainment and UNLV to install our private cloud solution (APCS) at BlackFire Innovation.

APCS was donated on behalf of Allied Communications as our way of solidifying our commitment to helping drive innovation & collaboration.

By installing Avaya Vantage in the two mock guest rooms, a unique QR code can be scanned that allows guests the convenience of booking appointments, speaking directly to staff members, or even submitting their own service tickets. All on-the-go and from the convenience of anywhere on the property.

Avaya Vantage provides guests access to the resources and service that they need.

Enterprise Private Cloud Solution

Allied deployed APCS is ideal for enterprise organizations thanks to our flexible/affordable pricing and scalable infrastructure. Additionally, Contact Center Routing and Reporting can be added to meet the most demanding operations.

We offer unmatched value, service and customization options that far exceed traditional UCaaS providers, all for a guaranteed value.

Our service team stands at the ready, monitoring your systems 24x7x365. Ourproactive approach often solves problems before you’re even aware.

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