Premier Auto Group:
Advanced Communications for Superior Customer Experiences
About Premier Auto Group
Premier Auto Group in Connecticut treats the needs of each individual customer with paramount concern. Premier is a Platinum Award Winner for Customer Satisfaction and strives to meet and exceed those standards every day.
Project Summary
Allied was tasked with equipping and connecting two sites for Premier Auto Group. IP Office was deployed across both locations accompanied by over 100 phones with room to grow.
A basic call center solution with enhanced analytics was recommended to improve the handling of call volume and their customer’s experience. The data provided insight into daily calls, agent performance and peak times, which can be used to gauge your quality of service.
We also suggested that they move to SIP Trunking that would be shared between their two sites. SIP added redundancy and reliability, being cloud-based, with the ability to maintain same phone number regardless of geographical location.
Intelligent Analytics
Advanced insight into peak call volume, call hold times, and agent performance to ensure an exceptional customer experience.
Cost Efficient Technology
SIP trunking allows for a scalable/flexible approach to quickly add/remove lines. Cloud redundancy ensures system uptime.
Unified Communications
With Avaya IP Office, a scalable system combined voice, video, messaging, conferencing, and calendar tools into a single, easy-to-manage platform.
Scalable Systems for Advanced Communication
The way we communicate has changed dramatically over the past 20 years. A voice first communications methodology has yielded way to electronic communication in a variety of different forms and leveraging many platforms.
Premier Auto Group was looking for a system that meets the needs of their customers today and allow for scaling to meet the needs of tomorrow. Voice is still a critical service in most dealerships with service and sales leveraging voice services for their day to day communication needs.
In the future, we are going to look to meet the client where they live. Omnichannel capabilities are supporting by the IP Office investment allowing companies to expand their reach with easy to add services like call centers that can connect to social media, text and voice.
Allied Communications delivered a cost-effective system to support the business requirements of today and has provided investment protection as additional services can easily be added through licensing.
Our service team stands at the ready, monitoring your systems 24x7x365. Ourproactive approach often solves problems before you’re even aware.
"We were with a previous phone provider for 10 years. The solutions that were in place no longer supported our operations and our multiple stores across Connecticut. We really didn’t receive much advice or support. I came across Jonathan Rees and the Allied Communications team and was floored at the level of service – and, the creative solutions that they provided to best serve our customers for now and, into the future."
