Unified Communications & Contact Center Solutions

Seamless Communication.

Exceptional Customer Experience.

We deliver industry-leading UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solutions that empower your workforce and enhance how you connect with customers.

Whether you're a growing business or a nationwide enterprise, our cloud-based platforms are flexible, scalable, and built around your unique goals.

UCaaS:  Modern Collaboration Tools —  All in One Place

Allied UCaaS brings together voice, video, messaging, and mobility into a single, secure platform that enables seamless communication across your organization.

Here are the key features of our systems:

• Cloud-Based VoIP Phone System
• Business SMS, Chat, and Presence
• Video Meetings & Screen Sharing
• Mobile & Desktop Applications
• Call Recording & Transcription
• Microsoft Teams & CRM Integrations
• Advanced Analytics & Reporting
  
  

Our UCaaS platform supports remote work, hybrid environments, and multi-site teams with enterprise-level reliability.

Trusted by Enterprises Nationwide

Join the businesses across healthcare, education, government, gaming, and hospitality that rely on Allied Communications for secure, scalable communication platforms that just work.

From a Gaming & Hospitality Client operating in over 10 States

“Our enterprise uses Avaya because of Allied. They’re one of our top-performing vendors.”

“It took longer to finalize the cutover report than for Allied to resolve every issue.”

From a Las Vegas Client with a 5,300-Port Cutover

From an Illinois-based Client with a 272-Port Cutover

“Your hard work, effort, and determination have paid off. Each PBX install gets better.”

“I feel sorry for customers who don’t have the kind of service Allied provides.”

From a multi-site, Midwest Client with a 3,150-Port Cutover

Elevate Customer Engagement

with CCaaS

Smarter contact centers = Happier Customers.

Deliver personalized, responsive service

Deliver personalized, responsive service across all channels—voice, chat, email, and SMS—with Allied's fully managed CCaaS solutions.

Here are the key capabilities of our systems:

• Omnichannel Customer Support
• Intelligent Call Routing & IVR
• Workforce Management & Scheduling
• Real-Time & Historical Dashboards
• Call & Screen Recording
• AI-Powered Insights & Sentiment Analysis
• CRM & Ticketing System Integration

Whether you're running a small help desk or a large inbound contact center, Allied’s CCaaS tools help you reduce wait times, increase first-call resolution, and improve the overall customer experience.

Get started today

Let Allied Communications simplify your communications and elevate your customer service.