Allied’s 10 Minute Talks – CCaaS Workforce Management
In this edition of Allied's 10 Minute Talks, the team discussed Contact Centers as a Service (CCaaS) with a focus on workforce management. From proper scheduling of your agents to slashing wait times and dropped calls, customer service should always be a top...
Allied’s 10 Minute Talks – Improving The Customer Experience With CCaaS
Jonathan Rees and the team discuss how Contact Centers (CCaaS) can drastically improve the customer experience and the quality of your customer service. In 2020 and beyond, the experience you deliver to your customer is more important than ever. Whether you have a...
Allied’s 10 Minute Talks – Marketing Resources
Allied's 10 Minute Talks - Marketing Resources In this edition of Allied's 10 Minute Talks, our Marketing Manager Jason Moss breaks down some of the resources he's using and a few of the influencers/thought leaders he's following. There are tons of free/paid...
Creating Success Through Improved Work from Home Strategies
Working from home has become a part of our ‘new normal’. Many businesses that may have previously been resistant to allowing employees to work remotely have been forced to implement those services. Like any new process, there were many lessons learned and new...
3 Areas of Focus for Protecting Remote Workers
Working from home has its many advantages. For many, there is little difference in how their work gets done. State-of-the-art voice & data solutions provide remote workers with the same in-office tools regardless of where they are. So, what’s the big difference?...
How Communication Has Changed Over Time
A Long Time Ago Communication in the workplace is an art form that has endured many changes over the course of time. From water cooler chat to the invention of the email, the way in which we communicate has improved and evolved completely. Pre-internet days meant...
Kari’s Law: Upgrade Your Phone System, Remain Compliant, Save a Life
The story behind Kari's Law On December 1st, 2013, Kari Hunt Dunn was stabbed by her estranged husband in front of her three children in a Texas hotel room. In the midst of this devastating event, Kari’s nine-year-old daughter attempted to dial 911 multiple times from...
Conference Room Collaboration without the Big Expense
There are so many great video and web collaboration applications on the market today. Tools such as: Zoom, GoToMeeting, Microsoft Teams, and Webex bring your meeting experience to life and save both time and travel costs. With just an internet connection, you can...
Cybersecurity Awareness, Are Your Employee’s Head’s in the Cloud?
Securing the Cloud - Cybersecurity 49% of companies will be increasing their cloud security budgets over the next 12 months in anticipation of future data breaches. The risk of your company’s (or even worse, your customer’s personal information) being intercepted runs...
What does the Avaya, RingCentral Partnership Mean for You?
As many of you may have heard at this point, Avaya and RingCentral have formed a strategic partnership. In this partnership the RingCentral platform will become the exclusive cloud offering in Avaya’s portfolio and will leverage Avaya hardware and services. We see...