by Allied Communications | Jul 1, 2020 | CCaaS
In this edition of Allied’s 10 Minute Talks, the team discussed Contact Centers as a Service (CCaaS) with a focus on workforce management. From proper scheduling of your agents to slashing wait times and dropped calls, customer service should always be a top...
by Allied Communications | May 13, 2020 | UCaaS, Work From Home
Working from home has become a part of our ‘new normal’. Many businesses that may have previously been resistant to allowing employees to work remotely have been forced to implement those services. Like any new process, there were many lessons learned and new...
by Allied Communications | Jan 14, 2020 | Legal, Telecommunications, VoIP
The story behind Kari’s Law On December 1st, 2013, Kari Hunt Dunn was stabbed by her estranged husband in front of her three children in a Texas hotel room. In the midst of this devastating event, Kari’s nine-year-old daughter attempted to dial 911 multiple...
by Allied Communications | Jan 2, 2020 | Cloud, Telecommunications
There are so many great video and web collaboration applications on the market today. Tools such as: Zoom, GoToMeeting, Microsoft Teams, and Webex bring your meeting experience to life and save both time and travel costs. With just an internet connection, you can...
by Allied Communications | Nov 13, 2019 | Telecommunications
As many of you may have heard at this point, Avaya and RingCentral have formed a strategic partnership. In this partnership the RingCentral platform will become the exclusive cloud offering in Avaya’s portfolio and will leverage Avaya hardware and services. We see...
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